Our expert service team delivers end-to-end technical support to ensure your laboratory instruments perform at their best throughout their operational life.
Professional installation, operational setup, and user familiarization for laboratory instruments and systems.
On-site installation by trained engineers
Operational setup and performance verification
User familiarization and basic operation training
Documentation of installation activities
Accurate calibration and validation services to ensure instrument performance, traceability, and regulatory compliance.
Traceable calibration to national/international standards
Calibration certificates with uncertainties
Validation protocols and reports
NABL-accredited calibration support
Complete IQ, OQ, and PQ qualification services for regulated laboratory and manufacturing environments.
Installation Qualification (IQ)
Operational Qualification (OQ)
Performance Qualification (PQ)
Qualification protocols and summary reports
Preventive and corrective maintenance programs designed to maximize equipment uptime and operational efficiency.
Scheduled preventive maintenance visits
Priority breakdown support
Spare parts availability
Performance monitoring and reporting
Scheduled inspections and servicing to improve equipment reliability and extend operational life.
Periodic cleaning and inspection
Component replacement as required
Performance verification after servicing
Maintenance reports and recommendations
Prompt technical support and troubleshooting by trained service professionals.
Rapid response to breakdown calls
Expert diagnosis and troubleshooting
Genuine spare parts replacement
Post-repair performance verification
Comprehensive user training and application guidance for laboratory personnel.
Instrument operation and maintenance training
Application-specific method development
SOP preparation and documentation
On-site and remote training options
Assistance with qualification protocols, validation documentation, audit preparation, and compliance requirements.
Qualification protocol preparation
Validation documentation support
Regulatory audit preparation
GMP/GLP compliance documentation
Complete laboratory planning, design, execution, installation, commissioning, and project management services.
Laboratory needs assessment and planning
Equipment selection and procurement
Civil & interior coordination
Complete installation and commissioning